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Omnichannel Retail and the Cost to Serve Online Customers

Omnichannel Retail and the Cost to Serve Online Customers

Jun 8, 2021 | Article, Cost to Serve, Supply Chain

In the wake of the Coronavirus crisis, a significant number of retail enterprises have taken their business online, adding to the already vast array of online shopping opportunities for consumers. Ecommerce competition was already fierce before the pandemic curbed...
Inventory Optimisation: How Much Stock is Right for Your Company?

Inventory Optimisation: How Much Stock is Right for Your Company?

Jun 1, 2021 | Article, Inventory - S&OP, Supply Chain, Supply Chain Management

Among the universal challenges that the COVID-19 pandemic has imposed upon the supply chain management profession is the question of inventory, specifically, “how much is enough?” Not that it was ever an easy question to answer, but the Coronavirus crisis has perhaps...
Retail Supply Chains: The State of Play in 2021

Retail Supply Chains: The State of Play in 2021

May 11, 2021 | Article, Retail, Supply Chain

The COVID-19 pandemic has brought about a decade of changes to the retail world in just a year and a half or so. Few retailers can hope to grow, or even survive today, without the ability to sell through ecommerce channels. Supply chains are continually disrupted by...
The Long and Short of Designing a Distribution Network

The Long and Short of Designing a Distribution Network

Apr 20, 2021 | Article, Distribution Centre, Distribution Network Design, Supply Chain

I’ve noticed a trend in recent years in that when businesses want to check their distribution networks or design a distribution network, they immediately jump into loads and loads of detail.       Maybe it’s because the tools are out there to do it now,...
Why 3PL Relationships are Fraught—And How to Manage Them

Why 3PL Relationships are Fraught—And How to Manage Them

Apr 13, 2021 | 3PL, Article, Logistics, Supply Chain

Third-party Logistics (3PL) companies are often accused of providing such poor service that their relationships with clients break down.         In reality, though, there’s a host of reasons why 3PL relationships turn sour—and very often the blame...
An 8-point Guide to Understanding Your Cost to Serve

An 8-point Guide to Understanding Your Cost to Serve

Mar 30, 2021 | Article, Cost to Serve

The concept of cost to serve is very simple but I am always amazed at how few businesses and supply chain managers really understand it.     Let’s start with an uncomplicated example: Company A is in the business of distributing whiteboard markers. Among...
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