Feb 25, 2022 | Customer Service, Supply Chain, Videos, Vlogs
Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the other side of the coin, some customers are under-serviced and...
Feb 22, 2022 | Article, Inventory - S&OP, People, Supply Chain, Supply Chain Management
In the late summer of 2020, I was honoured with the opportunity to interview supply chain guru Deborah Dull, not just once, but three times. While all the interviews are available to view on the Supply Chain Secrets YouTube channel, I decided to create some brief...
Feb 18, 2022 | 3PL, 4PL, 5PL, Logistics, Outsourcing, Videos, Vlogs
If you are faced with a Logistics Outsourcing program and haven’t done it before, here are the 8 steps you should know to increase the chances of a successful logistics outsourcing alliance. Related videos on this topic have appeared throughout our...
Feb 15, 2022 | Article, People, Supply Chain, Supply Chain Management
We hope you enjoyed viewing Rob’s 2020 video with Deborah Dull on the topic of circular supply chains or reading the transcript of that interview that we published recently. If so, you might be pleased to know that it was only the first of three occasions when...
Feb 11, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Videos, Vlogs
Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
