Mar 18, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Supply Chain Strategy, Videos, Vlogs
In this episode, we would like to share the 5 Supply Chain Levers that offer some of the best improvement opportunities in terms of cost and service. Related articles on this topic have appeared throughout our website, check them out: Cost to Serve at...
Feb 25, 2022 | Customer Service, Supply Chain, Videos, Vlogs
Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the other side of the coin, some customers are under-serviced and...
Feb 11, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Videos, Vlogs
Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
Jan 21, 2022 | Cost to Serve, Customer Service, Freight Management, Logistics, Outsourcing, Supply Chain, Videos, Vlogs
What will you focus on in 2022 to improve your Supply Chain? Short Term fixes might focus more on policies, like customer service or inventory. Or maybe analysing cost to serve. Meanwhile, Medium Term might be more on things like sourcing, freight or logistics...
Jun 11, 2021 | Customer Service, Distribution Network Design, Videos, Vlogs, Warehouse
It’s a very common question we get all the time. And the answer is different for every sort of business. But still, the most important aspect of your distribution network is your customer service offer. Why? Find out on this video: Related...
Mar 5, 2021 | Benchmarking, Cost to Serve, Customer Service, Distribution Network Design, Inventory - S&OP, Supply Chain, Transport, Trends, Videos, Vlogs
Suppose you want to fix up your supply chain business and make the whole thing more efficient. What do you think you need to work on specifically? Watch the video below as we take you to the 5 Areas of Supply Chain—that if you focus on, you would likely get the...
